Returns & Refunds

Last updated September 2026

Our Commitment

Eria Clothing produces each release in limited quantities, so we can't always offer exchanges once a size or color sells out. Here's exactly what we cover, and how to reach us if something's wrong.

Eligible for a Return

If you receive a defective item or the wrong item, let us know within 7 days of delivery and we'll make it right — with a replacement (subject to stock) or a full refund, your choice.

Not Eligible for a Return

Because of our limited stock, we're not able to accept returns or exchanges for change-of-mind, incorrect size selected at checkout, or items that have been worn or washed. Please check our size guide on each product page before ordering.

How to Request a Return

Email [email protected] within 7 days of delivery with your order number and a photo of the item. We'll confirm next steps within 1–2 business days.

Refunds

Approved refunds are processed within 5–7 business days, back to the original GCash or Maya account used, or via bank transfer/GCash for Cash on Delivery orders. Return shipping is on us for defective or wrong items — we'll arrange pickup or reimburse your courier fee.